Cancellation

Cancellation Policies

Every listing on Rentora has a clear cancellation policy set by the host. Know what to expect before you book.

Policy Types at a Glance

🟢

Flexible

Most Lenient

Full refund
Cancel up to 24 hours before check-in for a full refund.
Partial refund
Cancel within 24 hours — first night is non-refundable.
No refund
Cancellation after check-in — remaining nights are non-refundable.

🟡

Moderate

Most Common

Full refund
Cancel at least 5 days before check-in for a full refund.
50% refund
Cancel within 5 days — you'll receive 50% back (excluding service fee).
No refund
Cancellation on check-in day, no-show, or during your stay.

🔴

Strict

Least Flexible

Full refund
Cancel within 48 hours of booking AND at least 14 days before check-in.
50% refund
Cancel at least 7 days before check-in (outside 48-hour window).
No refund
Cancellation within 7 days of check-in or during your stay.

Quick Comparison

Scenario	Flexible	Moderate	Strict
Cancel 14+ days before	✅ Full	✅ Full	✅ Full*
Cancel 5–13 days before	✅ Full	✅ Full	50%
Cancel 1–4 days before	✅ Full*	50%	❌ None
Cancel day of check-in	❌ None	❌ None	❌ None
Host cancels	✅ Full	✅ Full	✅ Full

* Within 48-hour booking window conditions may apply.

Common Questions

Are service fees refunded on cancellation?

For flexible and moderate policies with a full refund, the Rentora service fee is also refunded. For partial refunds, the service fee is not refunded.

What happens if my host cancels?

If a host cancels a confirmed booking, you'll receive a full refund including service fees. We'll also help you find a comparable property.

Can I get a refund for extenuating circumstances?

Rentora's Extenuating Circumstances Policy may apply for situations like natural disasters, serious illness, or government travel restrictions. Documentation is required.

How long does a refund take?

Refunds are typically processed within 5–10 business days. Timing depends on your payment method and bank.