Your Safety Is Our Priority
Rentora is committed to creating a safe, trusted environment for every guest and host. Here's everything you need to stay safe.
Safety Tips for Travelers
Verify Your Host
Always book through Rentora. Our hosts go through identity verification and background checks before listing.
Share Your Itinerary
Before every trip, share your travel plans with someone you trust — including the property address and host contact info.
Secure the Property
Familiarise yourself with all door locks, windows, and emergency exits when you check in.
Know Local Emergency Numbers
Save local emergency services numbers (police, ambulance, fire) for your destination before you travel.
Travel with Essentials
Carry any required medication, a basic first-aid kit, and travel insurance documents at all times.
Stay Connected
Keep your phone charged and maintain a data plan or local SIM. Download offline maps for your destination.
Keeping Your Property Safe
Screen Your Guests
Rentora guests are verified with government-issued ID. Review guest profiles and reviews before accepting.
Install Safety Devices
Carbon monoxide detectors, smoke alarms, and fire extinguishers are required for all Rentora listings.
House Rules Matter
Set clear house rules in your listing. Rentora supports you in enforcing them with our host protection policies.
Our Trust & Safety Team
Our dedicated Trust & Safety team works 24/7 to monitor activity, review reports, and take swift action against any policy violations.
Report a Concern